Boilercare across Oxfordshire and Thames Valley

FAQs

FAQS – FREQUENTLY ASKED QUESTIONS

Here is a selection of the most common questions the engineers at Thames Valley Boiler Care get asked. We hope you find this section useful, if you can`t find an answer to your questions then please call us, we will be happy to help.

 

I work full time and it is very difficult for me to get time off. Can you give me a timed appointment or do I need to hang around for you the whole day?

When you call me, I will be pleased to arrange a timed or Saturday morning appointment if you prefer.I work full time and it is very difficult for me to get time off. Can you give me a timed appointment or do I need to hang around for you the whole day? When you call me, I will be pleased to arrange a timed or Saturday morning appointment if you prefer.

How can you tell if my boiler is working safely and economically after you have serviced it?

After some preliminary tests, I will strip your boiler down, clean out any dust build-up, check the operation of all the safety devices on the boiler, check and if necessary adjust the gas pressure-the final check is carried out using an electronic device called a combustion performance tester. Once I have completed the service on your boiler I will then check and test your whole central heating system, radiators & tanks even the ones in your loft! (some heating systems don’t have tanks!).

My boiler seems to be working perfectly fine, so why should I bother getting it serviced?

When your boiler is working to provide you with heat & hot water, it is burning gas inside a precision made device which is dependant on- All the flue seals being sound, the air supply & ventilation being adequate, all the boiler safety devices functioning correctly, the correct gas pressure being present, the boiler being clean and all the components being intact. So although your boiler may seem to be working fine-it may in fact not be working in a safe condition!